The taxi drivers in Dubai who refuse to pick up passengers waiting to go to certain locations would be punished with fine, retraining or even termination of service.
Al Dossari (CEO of the Public Transport Agency of the Roads and Transport Authority) said the drivers are not supposed to refuse, under any circumstances, to take passengers once they have stopped. “We would issue a warning and impose a fine of Dh300 on the driver who refuses to take a passenger for the first time. If he repeats the offence he would be sent for retraining. Lastly, he would lose his job if he repeated the mistake the third time. “It is the duty of the driver to take passengers to the locations they want to go to once he stops the taxi. There can’t be any excuses,” he said.
I understand that traffic is getting worse each day, and that the cab drivers are unable to make their daily quota by being stuck in traffic, but how else will we travel? In Dubai, we can somehow catch a bus. What about in Sharjah and Ajman?
I have been asked to alight from a taxi several times, after the driver decides that he doesn’t want to take me to a particular destination, mainly due to traffic.
And if he happens to engage the meter already and has no other choice but to take me to my destination, the driver will make sure that I know how angry, frustrated, and irritated he is. He will constantly make me realize that I am wasting his precious time.
Of course, not ALL drivers are like that. But MOST of them are. So I hope these “fines” will enable passengers like myself to get a better customer service from the taxi drivers.
Source: Gulf News